Responsible Gambling

At Rich Reels we take responsible gambling seriously. We want players to enjoy safe, controlled play and to know the tools and support available when gambling stops being fun. Our approach focuses on clear limits, practical controls, and easy access to help so you can stay in charge of your account activity.

Player protection principles

We base our protections on prevention, transparency, and swift support. That means giving you straightforward settings to manage spending and time, clear information about account options, and trained support staff to assist if you need account changes or help finding professional services.

Activity-control tools

You can manage your activity directly from your account. Common controls include deposit limits, loss limits, session time limits, reality checks, and temporary account pauses. These tools are intended to keep play predictable and within personal budgets.

Deposit limits

Set daily, weekly, or monthly deposit caps to match your budget. Limits can be raised or lowered, but increasing a limit often includes a waiting period to prevent impulsive changes. If you need help setting or adjusting limits, contact our support team through your account.

Loss limits

Loss limits help you control how much you can lose over a set period. Choose an amount that reflects comfortable spending and review it regularly. Once reached, your account will be restricted from further play until the period resets or you request a change.

Time limits and account breaks

Use session time limits and reality checks to avoid long play sessions. We offer short account breaks and longer cooling-off periods that pause gameplay without closing your account. For extended concerns consider self-exclusion.

Self-exclusion

If you feel you need a longer break, you can apply for temporary or permanent self-exclusion. Requests can be made via account settings or by contacting support. We will process self-exclusion requests and provide information on how to access local treatment and counselling services.

Recognizing signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to play, hiding activity, or neglecting work and relationships. Sudden changes in mood after play, frequent attempts to bypass limits, or increased betting size are other indicators that you may need help.

Tips for maintaining control

Set a strict budget before you start, limit session length, treat gambling as entertainment not income, keep finances separate, and avoid alcohol while playing. Regularly review account activity and use the tools available to stick to your plan.

Professional help and support organisations

If you need external support, consider organisations such as Gamblers Anonymous, Gambling Therapy, or your provincial problem gambling helpline (for example ConnexOntario in Ontario). These services provide counselling, support groups, and practical advice. If you prefer, our support team can point you to local resources and next steps for getting help through RichReels.