Terms of Use

This page sets out the terms and conditions that govern your use of Rich Reels. It explains the relationship between us and our players, and the basic rules you must follow when registering, depositing, playing, claiming promotions and requesting withdrawals. By creating an account and using the site you agree to these terms and any updates we publish here.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your account credentials. We require truthful personal information at registration and may suspend or close accounts that contain false or misleading details. You must notify us immediately if you suspect unauthorised access.

One real‑money account per person, household and address is permitted. We reserve the right to restrict or close accounts involved in fraud, chargebacks, bonus abuse, collusion or any activity that circumvents our rules. Accounts that are inactive for extended periods may be subject to inactivity procedures.

Eligibility requirements

To use the platform you must meet the legal gambling age in your province or territory and be located in a jurisdiction where online gambling is permitted. You must not open an account if you are from a restricted country or otherwise prohibited from gambling. We may require identity and address verification before allowing deposits, play or withdrawals.

Acceptable platform use

You agree to use the site lawfully and fairly. Do not use automated tools, bots or any means to alter game outcomes, interfere with other users, or overload our systems. Attempting to manipulate games, share accounts, or engage in organised play to gain an unfair advantage may result in suspension, confiscation of winnings and account closure.

General bonus and promotion rules

Promotions are subject to specific terms published with each offer. Generally, bonuses are non‑withdrawable until wagering requirements are met and may exclude certain games or bet types. We set maximum bet limits while bonus funds are active and may void bonuses obtained through prohibited behaviour. Only one welcome package is permitted per player, household and address unless stated otherwise in the promotion terms.

Deposits and withdrawals

We accept a range of payment methods for Canadian players, including Interac and major card options. Minimum deposit amounts and available methods will be shown in the cashier. Withdrawals are subject to verification checks and may require identity and payment proof before processing. We may apply transaction limits and use staged payments for very large sums where necessary. Processing times vary by method and provider.

Dispute resolution

If you have a complaint or dispute, contact our support team with full details so we can investigate. You can reach us at [email protected]. We will aim to respond promptly and resolve issues fairly. Where disputes cannot be settled directly, you may have recourse to an independent alternative dispute resolution service if applicable to your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on this page and, where appropriate, notified to active account holders. Continued use of your account after updates means you accept the revised terms. If you do not accept the changes you should stop using the site and close your account.