Privacy and Data Policy

This Privacy Policy explains how Rich Reels collects, uses, stores and protects personal information when you create an account, play games or otherwise use our online casino services in Canada. We respect your privacy and explain below what information we collect, why we collect it, how it is used, and the choices you have about your data.

Types of data we collect

We collect information that is necessary to operate your account, process payments and meet regulatory requirements. That information falls into three main categories: personal data, technical data and transactional data.

Personal data

Personal data includes name, date of birth, address, email, phone number and government-issued ID when required for verification. We also hold account credentials such as username and encrypted password, and any support correspondence you provide.

Technical data

Technical data covers device and connection information, including IP address, browser type, operating system, device identifiers and location data to the extent necessary to provide our service. This data helps us secure accounts and optimise the site for mobile and desktop access from Canada.

Transactional data

Transactional data relates to deposits, withdrawals, game activity, bets placed and loyalty activity. Payment method details are recorded as needed to complete transactions, though full card numbers are not stored on our systems when processed by third-party payment providers.

Use of information

We use collected information to create and manage your account, verify identity, process deposits and withdrawals, detect and prevent fraud, and comply with legal obligations. We also use data to provide customer support, perform account security checks and improve site reliability and performance.

Data protection practices

We protect data using industry-standard technical and organisational measures, including encryption for data in transit, access controls, secure servers and regular security reviews. Access to personal information is limited to employees and contractors who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, to remember preferences, and to analyse usage patterns. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

User rights

Canadian users have rights over their personal information, including the right to access and request correction of data we hold, and the right to request restriction or deletion where applicable. You may also object to certain processing activities and withdraw consent for direct marketing.

Access, correction and deletion of data

To request access, correction or deletion of your personal information, contact our privacy team. We will respond to verifiable requests and may ask for identity verification before making changes. Some information may be retained where required for legal, regulatory or tax reasons.

Information sharing and third parties

We share information with third parties as needed to provide our services, including payment processors, identity verification services, game providers, analytics providers and legal or regulatory authorities when required. We require partners to protect data in accordance with applicable privacy standards.

Privacy policy updates

We may update this policy from time to time. When changes are material, we will notify you through your account or by email. Continued use of the service after notice constitutes acceptance of the revised policy.