Privacy Statement
This Privacy Policy explains how we collect, use, and protect your personal information when you create an account, play games, or otherwise interact with Rich Reels. We respect your privacy and provide clear details about the types of data we handle, how we use it, and the choices available to you as a Canadian player.
Types of data we collect
Personal data
When you register or verify your account we collect personal details such as your full name, date of birth, contact information, address, and government ID where required for identity checks. We also collect account credentials and communication preferences.
Technical data
We record technical and device information to deliver our service reliably. This includes IP address, device type, operating system, browser type, session identifiers, and geolocation data where needed to comply with local rules.
Transactional data
Your activity on the site is logged for operational and compliance purposes. Transactional data includes deposit and withdrawal records, game play history, bet and win history, payment method details, and any communications related to financial transactions.
How we use your information
We use collected data to operate user accounts, process payments, verify identity, prevent fraud, comply with legal requirements, and provide customer support. We also use information for security monitoring, dispute resolution, and to improve our services and user experience.
Data protection practices
We protect personal information using industry-standard security measures such as encryption in transit, access controls, secure hosting, and regular security reviews. Access to personal data is limited to authorized staff and third-party providers who need the information to perform services on our behalf.
Cookies and tracking technologies
We use cookies, web beacons, and similar technologies to remember your preferences, enable core site functionality, and analyse usage patterns. Some cookies are essential for account security and payments; others are used for analytics and marketing. You can manage cookie settings through your browser or device and control third-party tracking where supported.
Information sharing and third parties
We may share personal data with service providers such as payment processors, identity verification vendors, analytics platforms, customer support providers, and fraud prevention partners. We may also disclose information when required by law or to protect our rights. Wherever possible we require third parties to maintain appropriate privacy and security safeguards.
User rights
As a user you have rights over your personal data, including the right to access, correct, or request deletion of information, and to object to or restrict certain processing where applicable. You can also withdraw consent for marketing communications at any time.
Access, correction, and deletion of data
To request access, correction, or deletion of your data contact [email protected]. We will assess and respond to requests in line with applicable law and our operational needs. Some information may be retained if required for compliance, dispute resolution, or legitimate business purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will post an updated version and, where appropriate, notify registered users. References to RichReels in updated notices refer to the same service and brand.