Responsible Gambling
At Rich Reels we are committed to safe, controlled play. Our responsible gambling approach is designed to help players make informed choices, manage their activity, and get support when needed. We balance straightforward tools with clear guidance so everyone can keep gambling within healthy limits.
Our responsible gambling principles
We prioritise player safety, fairness, and transparency. That means offering practical controls, clear information about account activity, and a quick route to pause or close an account. We expect players to gamble only with funds they can afford to lose and to reach out if gambling stops being fun or becomes a problem.
Activity-control tools
Deposit and loss limits
Players can set daily, weekly, or monthly deposit limits directly from their account settings. Loss limits are also available to help cap net losses over a chosen period. Limits can be adjusted up or down, but increases may take a short waiting period to activate.
Time limits and session management
Session reminders and time limits help prevent extended play. You can enable periodic reminders to alert you after a set number of minutes or set an overall daily play limit to encourage breaks.
Account breaks and self-exclusion
If you need an immediate break, request a temporary account suspension (cool-off) or choose a longer self-exclusion period. Self-exclusion can be applied for days, months, or longer and will restrict access to the account. To request a self-exclusion or help setting limits, contact [email protected].
Recognising signs of problematic behaviour
- Spending more than intended or chasing losses
- Missing work, social events, or family commitments due to gambling
- Borrowing money or selling possessions to gamble
- Feeling unable to stop or cutting back despite wanting to
- Neglecting basic needs like sleep, food, or personal care
Tips for staying in control
- Set realistic deposit and loss limits before you start
- Use session reminders and take regular breaks
- Only gamble with money you can afford to lose
- Avoid gambling when upset, stressed, or under the influence
- Talk to someone you trust if gambling is causing worry
Professional help and support organisations
If you or someone you know needs professional help, consider Gamblers Anonymous, your provincial or territorial problem gambling helpline (for example, ConnexOntario in Ontario), or local health services such as the Centre for Addiction and Mental Health (CAMH). These organisations offer confidential counselling, self-help groups, and practical tools. If you need help applying limits or self-excluding, contact [email protected] and we will assist promptly and respectfully.