Contact our team
Rich Reels support is ready to assist with questions, account-related issues, technical concerns, or general feedback. You can reach the team via live chat for quick help, email for account or payments queries, or by phone for urgent matters. If you prefer written requests about your RichReels account, send details and account ID and we’ll respond promptly. Live chat is typically available 24/7 and emails are answered promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account, verification and technical help) |
| General enquiries | [email protected] (general enquiries, payments and promotions; reply within one business day) |
| Affiliate enquiries | [email protected] (partnerships and marketing; reply within two business days) |
| Phone | +1 416 732 4958 |
| Working hours | 24/7 (live chat); email replies within one business day |
Email Support
Email is the preferred contact method for detailed requests, account issues, or any situation that requires explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information. Providing complete information helps us process your request faster and avoids unnecessary delays.
Contact Form
Name Email Message Send messageResponse Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and live chat replies are typically immediate. More complex cases, such as ID verification or payment investigations, can take longer depending on their nature and may require additional documentation. We appreciate your patience and will keep you updated throughout the process.
Feedback
Help us make the site better: we welcome your feedback, suggestions or ideas about games, payments, promotions or the mobile experience. Send comments anytime and our team will review them carefully and use practical suggestions to improve the service, pages and overall user experience. Your input helps shape upcoming updates and keeps the site tuned to what Canadian players want.